All students on all of our courses receive a complementary copy of the service management textbook, ‘The Journey to Service Excellence.’ This is the definitive textbook on service management adoption in both IT and business, authored by John Sansbury, one of the most experienced service management practitioners in the world.
Students will also receive three-month’s complementary membership of ‘The Service Management Exchange’ the most useful service management network in the world that promotes the identification and sharing of service management expertise.
All courses can be run as onsite or virtual.
ESM Practitioner
This 2-day course not only introduces staff to the core concepts of enterprise service management, it empowers them through four hours of highly practical workshops aimed at training people in the application and adoption of service management principles and practices.
Success in the exam will result in participants being awarded the ESM Practitioner Certificate to endorse their practical capabilities.
The course will benefit both managers responsible for adopting service management as well as any staff expected to support the adoption.
ITSM Fundamentals
This 1-day course and exam offers a great alternative to the 2-day ITIL Foundation course in half the time and around half the price and without the 3-year certificate expiry. Participants will learn all the core aspects of service management from ITIL including the core practices, guiding principles and four dimensions.
Success in the exam will result in delegates being awarded the ITSM Fundamentals Certificate to endorse their exam result, demonstrate their understanding of service management and enhance their professional credentials. Achievement levels include Pass, Merit, Distinction and Distinction Plus.
The course will benefit people at all levels of IT who are looking to gain an appreciation of service management and ITIL. It can also be combined with the ITSM Practitioner course into a 2-day course to learn both the theory and the practice . . . .
ITSM Practitioner
This unique, 1-day, highly practical course trains delegates in how to adopt and adapt the principles and practices of service management and ITIL within their IT department.
It covers vital practical techniques such as stakeholder mapping, value stream mapping, service catalogue creation, service costing, process policy writing and proactive problem management that is only available from ESMi and not from any other course or training provider.
Delegates receive the ITSM Practitioner Certificate to endorse their participation without the need for an exam.
The course will benefit anyone who has achieved either the ITSM Fundamentals Certificate or the ITIL Foundation Certificate and is looking for that elusive, practical guidance on successfully adopting and adapting service management and ITIL within their IT department.
ITSM Professional
This 2-day course with exam combines our ITSM Fundamentals course with our ITSM Practitioner course to provide delegates with both the service management theory AND the practical understanding and skills to adopt leading service management and ITIL practices within your own IT department.
Delegates who successfully pass the exam will be awarded the ITSM Professional Certificate to endorse their capabilities. This will not only cost less than an ITIL Foundation course nor expire in three years but will also result in a more valuable qualification than the ITIL Foundation Certificate because it will endorse your practical understanding of how to adopt and adapt ITIL within your own organisation and therefore promote your practical service management credentials.