Trusted by leading organisations
Most organisations carry operational dysfunction they've never stopped to solve or failed to recognise. ESMi exists to fix that - applying proven service management principles across the whole enterprise, building the foundation that successful AI adoption demands.
We take leading service management principles - founded in IT and proven over decades - and work with you to apply them to beneficial effect across your entire enterprise. Optimising customer, service and operational excellence. Empowering leaders and practitioners to embed real and lasting change.
That foundation is exactly what successful AI adoption demands.
Learn More About ESMiConsistently meeting customer expectations to drive satisfaction and loyalty across the enterprise.
Reducing rework, delays and friction - lowering cost to serve across functions and teams.
Breaking down silos so teams work better together, aligned around shared objectives.
Adopting leading practices that enable reliable, sustainable outcomes for all stakeholders.
Every person who works with ESMi will leave with the confidence, knowledge and skills to improve their organisation - and a clearer path forward than when they arrived.
We promise a consistent, structured experience that creates positive and lasting change. Delivered by recognised experts who get results, and are easy to work with.
See the ProgrammeA complete ecosystem - from accredited training to expert consultancy - designed to build lasting capability across your organisation.
A highly engaging, two-day BCS-accredited course that empowers managers to deliver consistent, defensible customer service standards across complex organisations.
BCS AccreditedBuilding on the Practitioner programme, these 2–4 hour hands-on sessions provide expertise in specific areas of ESM relevant to your service improvement objectives.
Specialist FocusExperienced professionals with decades of hands-on expertise. Tools selection, process maturity assessments, service catalogue creation and more.
Tailored to YouWe mentor newly appointed service owners, process owners and service delivery managers to hit the ground running and deliver sustainable improvements.
Role-Based SupportOur comprehensive textbook — the definitive guide to Enterprise Service Management — gifted to every delegate on the Practitioner Programme.
Included with ProgrammeESMi's content maps directly to the AI readiness frameworks used by McKinsey, Boomi and Gartner. Organisations that can't manage their services well can't leverage AI well. Fix the operational foundation first.
Why ESMi First"The winners are doing the boring stuff well: data, processes, governance. No one wants to talk about it - but layering AI on top of a mess just gives you a faster, more expensive mess."John Sansbury, Founder - ESMi
I really liked the trainer's storytelling approach - it brought the content to life. This tied together a lot of separate initiatives I had into one joined-up framework, which was fantastic.
This is exactly the thinking that needs to be deployed across PS. The benefits of doing so are significant and readily evident.
The light bulb moments people were having about how ESM could be really useful in their different areas - that's what made this so powerful.
Talk to an ESMi expert today. We'll help you understand where to start and how to create lasting change across your organisation.