The stories that John is able to tell.

Having only taken ITIL in Feburary, I felt that this course refreshed and consolidated my learning. From coming from a non-IT background, I found it hard to find examples of ITIL into my working life at King’s. The course helped me understand this more.

It was nice to do it in person and meet colleagues.

John clearly knows his stuff and it was nice that he made the effort to remember and use our names through out the course.

Very engaging with some good conversations.

Time for discussion, worked examples, real life examples

The exercises (although not all were necessary) and the opportunity to network with colleagues in other areas. There were some aspects of the course, such as pinpointing problem management, which were informative and useful. Journey to Service Excellence stuff was interesting.
The length, pace and content were all being worked on as part of the pilot, so I realise that this course might change significantly in the future but I felt that 2.5 days was sufficient.

The content was interesting and applicable.

Wide array of information around service management, touching on methodologies for managing types of service management scenarios, incl. set up, delivery and reviews.

Relaxed pace, time to ask questions, experience of presenter.

the course was broken up into modules that were cleanly laid out and was easy to follow what was expected.

Discussion, interaction with colleagues attending the meeting.

Good balance of interaction between the trainer and trainees. Adequate time to discuss examples etc.

It is very interactive and has very relatable content that you can relate to your role and the work you need to do.

I though the material and the course delivery were great and I took a lot of ideas and learning away to use in my role. However, we weren’t provided with enough context as to how this course and qualification fits into the wider King’s objectives and bigger picture.

The range of ESM principles that were discussed in relation to its application in to service excellence.

The course is very educative, it broaden my knowledge in terms of Service excellence and it helps with some of the skills I need in my new role.

I thought that John was very knowledagble in his area and the enthusiasum he clearly has.

I really liked the trainer’s storytelling approach, it brought the content to life. This combined with practical ways to take the theory forward meant it felt like I have lots of takeaways, and things to do to embed the learning. For me personally this tied together a lot of separate initiatives I had or had planned to start working on into one joined-up framework which was fantastic.

This is exactly the thinking that needs to be deployed across PS. The benefits of doing so are significant and readily evident.

The light bulb moments people were having about how ESM could be really useful in their different areas.