From our flagship BCS-accredited Practitioner course to expert consultancy and mentoring - a complete ecosystem for building your enterprise service management capability.
Our core accredited programme - the foundation of everything we do. Two intensive, highly engaging days that transform how you manage your services and operations.
A highly engaging, two-day BCS-accredited course that empowers managers and practitioners to deliver consistent, defensible customer service standards across complex organisations. Grounded in John Sansbury's decades of expertise and unlike anything else in the market.
Delegates leave with a certified qualification, a shared language, a practical toolkit, and the confidence to act immediately.
Book a PlaceContent maps directly to McKinsey, Gartner and Boomi AI readiness frameworks.
Whether you're just starting out or looking to deepen capability, ESMi has the resource to support every stage of your journey.
Building on the Practitioner Programme, these 2–4 hour hands-on sessions provide deep expertise in specific areas of ESM. Tailored to your service improvement objectives.
Specialist FocusThe definitive reference guide to Enterprise Service Management. Guides practitioners through the adoption of leading service management principles across the entire enterprise.
Reference GuideAccess to experienced professionals with decades of hands-on experience. Includes tools selection, process maturity assessments, service catalogue creation, service costing and root cause analysis.
Tailored to YouWe mentor newly appointed service owners, process owners, service delivery managers and quality improvement managers - helping them hit the ground running and deliver sustainable improvements.
Role-BasedEvery person who works with ESMi will leave better equipped than when they arrived - with tangible tools they can apply immediately.
A common framework and vocabulary across your teams - the foundation for aligned, effective action.
Real tools and techniques you can apply immediately, not just theory. Grounded in proven ITIL® principles.
The knowledge and confidence to improve your organisation from day one - and a clearer path forward.
Recognised professional qualification from the Practitioner Programme - valuable, credible, career-enhancing.
Talk to an ESMi expert today. We'll help you find the right programme for your organisation's needs and objectives.