Our Programme & Services
From our flagship BCS-accredited Practitioner course to expert consultancy and mentoring - a complete ecosystem for building your enterprise service management capability.
From our flagship BCS-accredited Practitioner course to expert consultancy and mentoring - a complete ecosystem for building your enterprise service management capability.
Our core accredited programme - the foundation of everything we do. Based on two intensive, highly engaging days that transform how you manage your services and operations.
A highly engaging, two-day BCS-accredited programme that empowers managers, leaders and practitioners to deliver consistent, defensible customer service standards across complex organisations. Grounded in our Founder's decades of expertise and built on the frameworks he helped write.
Delegates leave with a certified qualification, a shared language, a practical toolkit, and the confidence to act immediately.
Register Your InterestContent aligned with the AI readiness frameworks used by leading advisory firms.
Whether you're just starting out or looking to deepen capability, ESMi has the resources to support every stage of your journey.
Building on the Practitioner Programme, these 2–4 hour hands-on sessions provide deep expertise in specific areas of ESM. Tailored to your service improvement objectives.
The definitive reference guide to Enterprise Service Management. Guides practitioners through the adoption of leading service management principles across the entire enterprise.
Access to experienced professionals with decades of hands-on experience. Includes tools selection, process maturity assessments, service catalogue creation, service costing and root cause analysis.
We mentor newly appointed service owners, process owners, service delivery managers and quality improvement managers - helping them hit the ground running and deliver sustainable improvements.
Our online community and body of knowledge for service management practitioners. Share expertise, case studies and best practice, and keep learning long after the course ends. Post-course access included with the Practitioner Programme - an ongoing way to build your CPD long after the course ends.
Visit the Exchange →Every person who works with ESMi will leave better equipped than when they arrived - with tangible tools they can apply immediately.
A common framework and vocabulary across your teams - the foundation for aligned, effective action.
Real tools and techniques you can apply immediately, not just theory. Grounded in proven ITIL® principles.
The knowledge and confidence to improve your organisation from day one - and a clearer path forward.
Recognised professional qualification from the Practitioner Programme - valuable, credible, career-enhancing.
Talk to an ESMi expert today. We'll help you find the right programme for your organisation's needs and objectives.