Real change in real organisations

From higher education to professional services - ESMi has helped organisations across all sectors build the operational foundations that drive lasting improvement.

King's College London

Higher Education · Enterprise-Wide

Building a common ESM capability across King's College London

King's College London partnered with ESMi to develop enterprise service management capability across their professional services teams. The challenge: create a shared understanding and common language that could drive consistent, high-quality service outcomes across a large, complex organisation.

ESMi's Practitioner Programme gave all Professional Service colleagues a shared framework, practical toolkit and the confidence to act - enabling King's to continue improving services and drive their goal for excellence.

Discuss Your Organisation
"Within King's College London we have benefited from all our Professional Service colleagues having a common understanding of Enterprise Service Management delivered by ESMi. Using these practices we continue to improve services and drive our goal for excellence. ESMi and the Service Management Exchange has truly made a real difference to what we do."
King's College London

Trusted by leading organisations

In addition to our work at King's College London, ESMi has delivered programmes and consultancy across a range of major organisations. We have been proud to work with.

NATS logo

Working with the UK's leading provider of air traffic control services to apply enterprise service management principles across their operational functions.

UK Government logo

Bringing service management capability and a shared operational language to one of the UK Government's largest legal practices.

RSPCA logo

Supporting one of the UK's best known charities to improve service consistency and cross-functional working across their national operations.

What our delegates say

Every rating is five stars. Here's what people tell us made the difference.

★★★★★
I really liked the trainer's storytelling approach - it brought the content to life. This combined with practical ways to take the theory forward meant I have lots of takeaways. It tied together a lot of separate initiatives into one joined-up framework, which was fantastic.
Tom Laws
★★★★★
This is exactly the thinking that needs to be deployed across PS. The benefits of doing so are significant and readily evident.
Daniel O'Toole
★★★★★
The light bulb moments people were having about how ESM could be really useful in their different areas. It was genuinely powerful to witness.
Sam Heasman
★★★★★
Very engaging with some good conversations. John clearly knows his stuff and made the effort to remember and use our names throughout the course.
Joanna Pentecost
★★★★★
The course is very educative - it broadened my knowledge in terms of service excellence and helped with skills I need in my new role. Immediately applicable.
Ekundayo Omo-Ojo
★★★★★
It is very interactive and has very relatable content that you can relate to your role and the work you need to do. Highly recommend.
Mark Misselbrook

Could your organisation be our next success story?

Talk to an ESMi expert today. We'll help you understand what's possible and where to start.

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